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Privacy Policy

Tattersalls Finance Pty Ltd | ABN 63 699 403 060
Last updated: 2026

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1. About this policy

Tattersalls Finance Pty Ltd (Tattersalls Finance, we, us or our) respects your privacy. This policy describes how we collect, hold, use and disclose personal information in connection with our website, commercial asset and vehicle finance, business lending enquiries, applications and related services. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable credit-related privacy requirements.

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This policy applies to individuals who visit our website, contact us, apply for finance, act for a business, provide a guarantee or otherwise deal with us. We act as a credit representative in connection with finance broking services. Separate privacy disclosure and consent documents may apply when you seek finance. Where they apply, those documents provide more specific information and authorisations for a particular application.

 

2. Information we collect

Depending on our dealings with you, we may collect:

  • name, date of birth, residential and business addresses, telephone numbers and email addresses;

  • identity and verification documents, employment, occupation, directorship, business and ownership information;

  • income, expenses, assets, liabilities, banking records, financial statements, tax and business records;

  • details of the proposed purchase, equipment, vehicle, finance facility, application and supporting documents;

  • credit-related information, including credit history, credit reports and information relevant to an application or guarantee, where permitted by law;

  • communications, enquiry details, marketing preferences and website usage or technical information.

Where reasonably necessary and permitted by law, we may collect sensitive information, including information you choose to provide about health or circumstances relevant to your application. We generally seek your consent where required.

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3. How we collect information

We usually collect information directly from you through enquiries, website forms, applications, documents, telephone calls, emails and other communications. Where authorised or permitted, we may collect information from your representatives, accountants, referrers, business associates, credit providers, credit reporting bodies, identity verification providers, government or public registers and other relevant third parties. If you give us information about another person, you should ensure you are authorised to do so.

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4. Why we collect, use and hold information

We collect, use and hold personal information to:

  • respond to enquiries, identify your requirements and provide finance broking and related services;

  • assess and prepare finance or guarantee applications, identify possible credit providers, arrange submissions and assist with approvals, documentation and settlements;

  • verify identity, assess creditworthiness where authorised, prevent fraud and manage risks;

  • communicate with applicants, guarantors, representatives, referrers and relevant third parties;

  • maintain records, administer our business, improve services, comply with legal obligations and respond to complaints;

  • send relevant business updates or marketing where lawful, subject to your opt-out rights.

If you do not provide information we reasonably need, we may be unable to respond fully or arrange the requested services.

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5. Who we disclose information to

We may disclose information where reasonably necessary, authorised or required by law to prospective or existing credit providers; credit reporting bodies and identity verification providers; business partners and other financial intermediaries; accountants, lawyers, professional advisers and referrers; technology, document processing, administration, hosting and other service providers; and regulators, law enforcement or other authorities where required or permitted. We do not disclose information to every category in every case. Other organisations may have their own privacy policies and statutory obligations.

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6. Credit information and credit reporting

In connection with finance or guarantee applications, we may collect, use or disclose credit-related information and obtain credit reports as your authorised agent, where consent and law permit. We may provide information to prospective credit providers, who may make their own enquiries with credit reporting bodies. Credit providers and credit reporting bodies may separately handle credit information under their own policies. Where applicable, application privacy disclosure and consent documents explain the relevant permissions and credit reporting arrangements in greater detail.

You may ask to access or correct credit-related information we hold. You may also have rights to request that a credit reporting body not use your information for credit-related direct marketing pre-screening and not disclose credit reporting information if you reasonably believe you are a victim of fraud. Contact the relevant credit reporting body for requests about information it holds. Where credit reporting rules apply to our activities, we comply with the applicable additional requirements.

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7. AI and automated processing

We may use artificial intelligence, machine learning or automated tools to support document processing, extraction of information from financial records, preparation of summaries and comparison of application information with finance provider requirements. Personal information may be processed through systems operated by us or service providers. We take reasonable steps to safeguard that information and use human oversight as appropriate. Credit providers make their own lending decisions. If our use of automated systems changes in a way that triggers additional statutory disclosure requirements, we will update this policy as required.

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8. Overseas disclosure

Some service providers or other recipients of personal information may be located outside Australia, including in the Philippines, India and Nepal. We take reasonable steps required by applicable Australian privacy laws when disclosing personal information overseas. The countries involved may change as service arrangements change, and we will update this policy where required.

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9. Website cookies, analytics and advertising

Our website uses analytics and advertising tracking. It may use cookies, pixels and similar technologies to operate the site, measure traffic and engagement, understand how visitors use pages and support online advertising and campaign measurement. These technologies may collect information such as device or browser details, approximate location, referral sources, pages visited and interactions with advertisements. Analytics and advertising partners may process this information under their own privacy terms. You can manage cookies using browser settings and, where available, our website consent controls. Disabling cookies may affect site features. We will provide any additional notice or choice required by applicable law.

 

10. Marketing communications

We may send information about our services, updates and promotions where permitted by law. You may opt out of promotional emails by using the unsubscribe facility or contacting us. We will action opt-out requests in accordance with applicable law. Essential service or application communications may continue.

 

11. Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These may include access controls, secure systems, confidentiality measures and appropriate service provider arrangements. No electronic system can be guaranteed completely secure.

We keep personal information for as long as reasonably needed for our business functions and to meet legal, regulatory and recordkeeping obligations. When no longer required, we take reasonable steps to destroy or de-identify information, unless retention is required or permitted by law.

 

12. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. We will respond within the periods required by law and explain any lawful refusal. We do not charge for making an access request; a reasonable charge may apply for providing access where legally permitted, and we will tell you beforehand.

 

13. Privacy complaints

If you have a concern about our handling of personal information, contact Tattersalls Finance using the details below and describe your concern. We will acknowledge and investigate the matter, seek further details if needed and respond within a reasonable period in accordance with applicable law and complaints procedures.

 

If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992. Depending on the nature of your complaint and the applicable arrangements, you may also be able to refer an eligible financial services complaint to the Australian Financial Complaints Authority (AFCA) at www.afca.org.au or 1800 931 678. Eligibility and the appropriate pathway depend on the complaint.

 

14. Third-party websites

Our website may link to third-party websites. Their privacy practices are separate from ours, and we encourage you to read their privacy policies.

 

15. Changes to this policy

We may revise this policy to reflect changes in law, technology or our practices. The current version and its last-updated date will be made available on our website.

 

16. Contact us

Tattersalls Finance Pty Ltd
ABN 63 699 403 060
Email: info@tattsfinance.com.au
Phone: 02 9091 0162
Website: www.tattsfinance.com.au

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